Contact Us

If you have any questions, we’d love to hear from you.


(09) 390 0059

0800 223 645 (0800 CBD OIL)

Helpdesk Q&A

To request a repeat prescription, please follow these steps: 

  1. Log in the dispensary:
  2. Select your CBD product, the quantity that you need and proceed to checkout. 
  3. If you are requesting a THC product (oil or flower), select the product you need and then click on “submit a request to our team” to email us your request for the product.  
  4. On checkout, select your address and payment method. 

Our team will promptly process your request and ensure that you receive your product in a timely manner. All repeat products need to be approved by our clinical team and a follow up appointment may be needed. 

Once your order has been processed and shipped, we send a tracking link to your email address. This tracking link allows you to monitor the progress of your package and estimate its delivery time. Please check your email inbox, including the spam/junk folder, for the email containing the tracking information. If you cannot locate the email or if you have any concerns about the status of your delivery, please contact our customer support team via email. Our team will promptly assist you and provide any necessary updates regarding the whereabouts of your product.

We understand the importance of finding the right flower strain for your needs. If you have been prescribed a flower product by your doctor and would like to transition to another strain, we strive to make the process as seamless as possible. 

 To request a different flower product, please follow these steps: 

  1. Log in the dispensary:
  2. Select the flower product you need and then click on “submit a request to our team” to email us your request for the product.  
  3. We will review your request and email you back with a link to purchase

Our team will promptly process your request and ensure that you receive your product in a timely manner. All repeat products need to be approved by our clinical team and a follow up appointment may be needed. 

In some cases, we can facilitate the transition without the need for a follow-up appointment. We will provide you with detailed instructions on how to transition from your current strain to the new one. This may involve adjusting your dosage or consumption method, and we will guide you through the process to ensure a smooth transition.

However, please note that in certain circumstances, a follow-up appointment with your doctor may be necessary. This allows us to closely monitor your progress, assess any potential interactions or adjustments needed, and ensure that the new flower strain is the most suitable choice for your specific condition.

Rest assured, we are dedicated to providing personalized care and will communicate with you promptly to inform you whether a follow-up appointment is required or if we can proceed with the transition based on your initial request. Our goal is to optimize your treatment plan and help you find the most effective flower strain for your individual needs.

To discuss changes to your prescribed flower product, please book in a follow up consultation here:

We greatly appreciate your progress and would love to hear your story! If you’d like to share your experience with us, please send us an email providing details of your journey and the positive changes you have encountered. Testimonials like yours hold immense value as they offer valuable insights for individuals who may be considering cannabis-based treatments. We genuinely value your perspective, and if you are willing, we may even arrange an interview to further amplify your story and share it with a wider audience. Your bravery and positive impact can help us raise awareness and inspire others on their own healing paths.

Alternatively, if you prefer a more immediate way to express your satisfaction, we encourage you to leave us a 5 star review on Google. Simple Google “Cannabis Clinic NZ”. Your positive feedback will undoubtedly bring a smile to our faces.

Your concerns and feedback regarding a product or any side effects you may be experiencing are important to us. We want to ensure that you have the best possible experience with our products. To address your complaint effectively, we recommend booking a follow-up appointment with one of our medical professionals. During this appointment, we will have a thorough discussion about your concerns, evaluate the product’s efficacy, and explore potential solutions or alternative options.

Please click here to schedule a consultation with our medical professionals. By using this link, you can easily book an appointment that is convenient for you. Our dedicated team is here to listen, understand your unique situation, and provide the necessary guidance and support.

We appreciate your trust in our clinic, and we are committed to ensuring your satisfaction and well-being.

Determining whether medicinal cannabis is suitable for your condition is an important decision. At our clinic, we are open-minded and believe in the potential benefits of cannabis-based treatments. Complete our quiz, which is designed to provide personalized information based on your responses. We are committed to providing the support and information you need to make the best decision for your health.

If you prefer to use your own pharmacy for your prescription, we can accommodate that. To transfer your prescription to your desired pharmacy, please complete the form available at This form allows us to seamlessly facilitate the transfer, ensuring that your prescription is available for pickup at your chosen pharmacy. However, it’s important to note that our clinic has a dedicated dispensary that offers the convenience of couriering your products to any location in the country. Moreover, we maintain a comprehensive stock of products, eliminating the need for ordering and ensuring quicker delivery right to your doorstep. All our packages are discreet and private for your peace of mind.

If you require a letter from our clinic to provide to your workplace or employer, please reach out to us via email. In your email, kindly provide us with the specific details and purpose of the letter. Our team will promptly assist you in preparing the necessary documentation. We understand the importance of such letters in various employment situations, and we are committed to supporting you by providing the appropriate documentation tailored to your needs.

While we can provide you with a travel letter to assist you during your journey, it’s important to note that the legality of medicinal cannabis varies from country to country. We strongly recommend that you independently verify the regulations and laws regarding cannabis use in your travel destinations and transit points. It is your responsibility to ensure compliance with local regulations. However, if you require a travel letter for your trip, please contact us via email, and we will assist you by providing the necessary documentation to support your travel needs.

How can we help you?

General help and support enquiries: [email protected]

Treatment and dosing enquiries: [email protected]

Shipping and existing order enquiries: [email protected] 

Click below if you would like to make a booking with with one of our specialist doctors.

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Say hello.

For any other questions you may have, please contact us using the form below and one of our friendly team will be in touch. We are excited to be a part of your medicinal cannabis journey.